Christian Hernandez, AI implementation and digital project delivery.

Experience

Useful by design.

I work where technology, teams, and customer reality meet.

Over seven years, I’ve moved between product management, project leadership, customer success, and AI implementation. The through-line is simple: make the complicated understandable, then make it work.

7

years across product, SaaS, and digital management, project and product management.

15+

high-impact projects delivered

95%

stakeholder satisfaction in delivery work

Career path

A career built around getting good ideas through the messy middle.

2025 — now

AI Solutions Specialist & Customer Support

Marblism · London / remote

Leading end-to-end implementation of AI-driven SaaS solutions, optimizing LLM workflows, and resolving the API, integration, and automation problems that appear between a product promise and daily use.

2022 — 2025

Lead Digital Product Manager

Innovasport · Monterrey

Led product, design, experience, and development teams across 15+ high-impact projects. Consumer-centric strategy increased engagement by 20%, while clearer delivery practices improved productivity by 80% and reduced time-to-market by 25%.

2019 — 2022

Agile Project Manager & Client Care Specialist

michelada.io · Colima

Managed five cross-functional teams, shipped 10+ projects, and connected delivery decisions to client outcomes. Built stronger onboarding, research, validation, and stakeholder practices across Scrum, Kanban, and Scrumban environments.

2016 — 2019

Digital projects, marketing & brand leadership

IA Interactive · Grupo OCUPA · Yeigo · others

Started at the intersection of creative work, brand, and technology — coordinating teams, shaping digital products, advising 150+ local brands, and learning to make ideas clear enough to move people and businesses.

Where I’ve worked

Good work travels across teams.

The toolkit

Range is useful when it serves the outcome.

SaaS implementationAI implementationLLMs: Claude, GPT, Gemini, PerplexityPrompt engineeringAPI integrationsProduct strategyAgile deliveryCustomer successUser validationDigital strategy

Languages

Spanish and English at native or bilingual level. German at an intermediate to full professional level.

Education

Master’s Degree in Data Science, Universidad de Colima. Bachelor’s Degree in Marketing and Marketing Management.

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